Delivery & Returns

Slade's Garden and Building Supplies Internet Deliveries

ALL INTERNET DELIVERIES ARE MADE VIA TAIL-LIFT VEHICLES, AS SHOWN IN (fig:1)

WE DO NOT USE CRANES OR HI-ABS UNDER ANY CIRCUMSTANCES FOR ANY TYPE OF DELIVERY, unless it is a local delivery which will be determined based on postcode.

ALL ITEMS ARRIVE ON PALLETS AND ARE EITHER IN FULL PACKS, BULK BAGS OR IN HANDY BAGS STACKED

WE DO NOT HAVE A PALLET OR BAG RETURN SERVICE, THE CUSTOMER IS RESPONSIBLE FOR DISPOSING OF ALL PACKAGING

Slades Garden (Gills Building Supplies Ltd) will not be held responsible for any failure to deliver your order within the stated timescales, provided that we deliver your order within 30 days of receiving your payment, or any such longer timeframe that we have expressly agreed with you. As such, we strongly advise that you do not book tradesmen until you have received your goods, and checked that your order is complete and free from any damage. We are not liable for any consequential or indirect losses caused as a result of delivery delays.

fig:1 type of vehicle we use for internet deliveries

Dimensions of Tail Lift: Width: 2.55m Length: 11.00m height:4.00m

BEFORE PLACING AN ORDER

We use 18 tonne vehicles that requires sufficient access to the delivery point and room to manoeuvre around safely, to avoid disappointment of a failed delivery, ensure THE OFF-LOADING AREA meets the following a successful delivery.

A minimum width of 3 metres is required for vehicle access

Free of any obstacles such as low hanging trees

Reasonable level HARD SURFACE for off-loading (each Pallet can weigh as much as 1.5 tonne)

Hand pump trucks CAN NOT operate on soft or loose or soft ground such as grass or gravel

ALL DELIVERIES ARE MADE KERBSIDE & REQUIRE A SIGNATURE (unless otherwise agreed and confirmed before hand) FAILURE TO DO SO MAY RESULT IN RE-DELIVERY CHARGE OF £75.00 + VAT PER PALLET

For health & safety reasons for you, the driver and the public, it is at the driver’s discretion to deem the delivery point unsuitable for off-loading and are within their rights to refuse to unload any consignments; alternatively, they may suggest off-loading near as possible to the required point where it is safe to do so.

PLEASE NOTE: Charges will be incurred if you have unsuitable access, if the delivery cannot take place due to these conditions then a minimum £75.00 + VAT per pallet return cost will be incurred, see our full Terms & Conditions for more information.

Slade's Garden Supplies aim to deliver all goods within 72 hours of receipt of your order.

Slade's Garden Supplies do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather and breakdowns

RETURNS

The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 12 O'Clock midday this must be cancelled by 4pm on the same day. If ordered after 12 O'Clock midday, cancellation must be made before 9am the following day.

Cancellations should be made by emailing sales@sladesgarden.com

Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £75.00 + VAT per pallet plus any zonal charges.

All refund and returns incur a 50% restocking fee.

Returned loads, if cancelled en route, will incur a return delivery charge of £75.00 + VAT per pallet, this will be deducted from any refund due.

Where a delivery cannot be made on the due date due to access issues or unforeseen circumstances we will attempt a re-delivery at your request for a charge of £75.00 + VAT per pallet. If you have any queries relating to this or any other issue please email us on sales@sladesgarden.com.

Damages

If you have any damages to your goods that were noted on the delivery note as “damaged” at the time of accepting your delivery, please follow our claims procedure below:

Take clear photographs of the damaged items, showing the full extent of the damage, before the item is fully unpacked. Unpackaged and restacked items photographed cannot be excepted as a claim
Send an email to our customer service team at sales@sladesgarden.com within 24 hours of receiving your delivery. Include your order number, details of the damaged items, and attach the photographs of the damage.
Our customer service team will review your claim and get back to you within 1-2 working days with further instructions.
If your claim is approved, we will issue a refund to the total value of the damaged goods.

Please note that are unable to offer free replacements for damaged items.

It is important to thoroughly check your goods upon delivery and before starting your project to identify any damages. This will allow you time to raise a claim and avoid any delays in your project.

Remember, Slade’s Garden cannot be held liable for any situations outside of our control, such as agreements or contracts between you and your contractor.

If you have any further questions or concerns, feel free to contact our customer service team at sales@sladesgarden.com

Accepting your delivery

It is important to follow the instructions provided for accepting your delivery to ensure a smooth process and to properly document any damages. Here are the key points to remember:

Upon delivery, visually inspect the goods for any visible damages with the driver present. If you notice any damages to the crate, sign the delivery note/POD as 'Damaged'. Even if the crate appears undamaged, it is recommended to open the top and check for any concealed damage.

To indicate any concealed damages, write the word 'Damaged' next to your signature on the delivery note/POD. Ensure that the driver provides you with the necessary paperwork before they leave.

Signing as 'Unchecked' will not cover you for any damages discovered later on, so it is important to thoroughly check and document all damages at the time of delivery.

You do not need to check every individual slab upon arrival. Finding a single case of damage is sufficient to sign as 'Damaged'. You have 24 hours from delivery to report a claim if necessary.

Remember, following these guidelines will help to ensure that any damages are properly documented and allow you to raise a claim if needed. If the delivery ticket is not marked as “damaged” by you at the time of delivery this will mitigate any possible claim you may have for damages.

Delivery Company information

When receiving your delivery, please keep in mind that most delivery drivers are not employed by Slade’s Garden and may not have accurate information about our products, policies, or lead times. They are also not insured to enter your property and any delivery instructions that require them to do so are at your own risk.

As the customer, it is important for you to ensure that the delivery location is safe and accessible for the driver to drop off the goods. Keep in mind that Slades’s Garden cannot be held responsible for any damages caused by requesting for the driver to enter your property.

If you have any questions or concerns regarding your delivery, please reach out to us and we will do our best to assist you. Thank you for your understanding.